Refund Policy

DJ Tunez facilitates song request payments between fans and DJs at live events. Because a song request is a digital service that is fulfilled in real time, our refund policy reflects the nature of this service. We encourage all users to read this policy before completing a purchase.

We will issue a full refund in the following circumstances:

• Event cancellation: If the event for which you submitted a song request is cancelled by the organiser or DJ before it begins, you are entitled to a full refund of your request fee.
• Technical fault on our part: If a verified error in our platform prevented your request from being received or displayed to the DJ - and you can demonstrate that this occurred - we will issue a full refund. Examples include a payment confirmation that was never delivered to the DJ's queue due to a system error.
• Duplicate charge: If you were charged more than once for the same request due to a payment processing error, we will refund the duplicate charge immediately upon verification.

The following situations are not eligible for a refund:

• Song not played: DJs retain full artistic discretion over the music they play. A payment secures your request entering the DJ's queue - it does not guarantee the song will be played. If the DJ chooses to skip, reject, or reorder your request, this is not grounds for a refund.
• Change of mind: Once a request has been submitted and your payment confirmed, we cannot issue a refund because you changed your mind or chose a different song.
• Event still in progress: If the event is ongoing and your song has not yet been played, the request remains active in the queue. This does not entitle you to a refund.
• Venue or DJ technical issues: DJ Tunez is not responsible for issues outside our platform, such as sound system failures, venue power outages, or the DJ's own equipment problems.
• User error: Requesting the wrong song, submitting a request to the wrong event, or providing an incorrect email address are not grounds for a refund.

To submit a refund request, please contact us via the contact form on our About page and include:

• The email address used to submit the request.
• The name of the DJ and event.
• The approximate date and time of the event.
• A brief description of the issue you experienced.

Approved refunds are processed within 5–10 business days back to the original payment method. Refund timelines may vary depending on your card issuer or bank.

If you are unsatisfied with our response to a refund request, you may raise a dispute with your card provider or bank under their chargeback procedures. We will cooperate fully with any legitimate dispute process.

For refund enquiries, use the contact form on our About page. We aim to respond within 2 business days.